Help/Faqs

 

ORDERING


How do I place an order and add items to my shopping cart?
How do I delete an unwanted item from my shopping cart?
What payment methods do you accept?
Does Best-Value-Electronics charge sales tax?

PLACING ORDERS

After I have placed my order, how do I check the order/shipping status?
How do I change my account log-in Id?
I cannot log-in to the Best-Value-Electronics website?
Is the Ordering Process secure?

SHIPPING STATUS

Does Best-Value-Electronics accept phone, fax, email, chat or mail orders?
I think I may have placed a duplicate order. What should I do now?
After I placed my order can I check the status of it?
After I submit my order how can I check the shipping/order status?

CHANGING OR REMOVING ITEMS FROM ORDER

Does Best-Value-Electronics have a store where I can physically purchase my merchandise?
How much do you charge for shipping and handling?
Can I add, change or remove items from my order once it has been placed?
Can I place a international order online?

PRODUCTS

How and where can I track my package?
If I purchased an item online am I able to pick it up at a store?
How long does it take to process an order?
What is a limited warranty?

CREDIT CARD APPROVAL

How do I contact Best-Value-Electronics?
If I change my mind after credit card approval is obtained, can we void the request?
When and why are restocking fees applied?
How much is deducted when a return is subject to a restocking fee?

SHIPPING TIMES

How long will it take Best-Value-Electronics.com to deliver my package?
Are there certain areas Best-Value-Electronics.com will not ship to?
Can I place a international order online?

ORDERING

Q: How do I place a Order and add items to my shopping cart?

A: You can I add items to your shopping cart by either using our search engine to find the item(s) that you wish to purchase or by browsing through our categories and or website. Once you find an item(s) you'd like to buy, simply hit the add to cart button closest to the item(s) you are interested in to add the selected item(s) to your shopping cart. At this point, you can change the quantity of items you'd like to order, delete an item, empty the shopping cart, continue shopping, or check out. 

Q: How do I delete a unwanted item from my shopping cart.

A: To delete a unwanted item from your shopping cart click on the orange view or edit your cart text link on the bottom of the proceed to checkout  box. Then click on the x after the price in the item total box.

Q:What payment methods do you accept?

A:We accept Visa, MasterCard, Discover, American Express, Paypal and Paypal credit.

Q:Is my order subject to sales tax?

A: Only orders that are shipped to addresses in Florida, Georgia, Georgia, Idaho, Illinois, North Carolina, Pennsylvania, South Dakota, and Texas are subject to state sales taxes. Sales tax is charged on the products purchased and also on the shipping and handling amount ?

PLACING ORDERS

Q: After I have placed my order can I check the status of it?

A: Yes. Go to the order status web page and sign in with your email address and password on the right side of the page or you can check your email for your order status when the order has been processed. If you've ordered from Best-Value-Electronics.com by phone and did not receive a internet password from your agent, please call 800-937-1917.

Q: How do I change my account log-in Id?

A: Click create a new account on the my account page and follow the steps. Make sure you have the right username and password. If the my account page shows you have a incorrect username or password create a new username and password after clicking the link at the bottom of the sign in account boxes on the my account page. If this still does not work do not hesitate to call customer service at 800-937-1917.

Q: I cannot log-in to the Best-Value-Electronics website?

A: Enter the user id and password you used to set up your account. If the user id and password you entered to set up your account does not work click on the forget password link to request a new password and enter your email address in the box provided or click on the forgot user id to request a new user id and enter your email address in the box provided. Follow the instructions in the email sent to you. If this does not work call Best-Value-Customer Service at 800-937-1917 for help.

SHIPPING STATUS

Q: Is the ordering process secure?

A: Yes, we use secure socket layer technology a data-scrambling technology that keeps crooks from stealing your personal financial information. All orders and transactions involving release of personal information is encrypted using the latest 128-bit SSL encryption technology.

Q: Does Best-Value-Electronics.com accept phone, fax, email, chat or mail orders?

A: Best-Value-Electronics.com accepts phone and email orders.

Q: After I have placed, submit my order can I check the shipping/order status?

A: Yes. A email will be sent to you where you can track your order after 24 hours or you can go to the order status web page and enter your email address and password in the boxes on the right side of the page to log-in and check your order status. Check your email for a receipt with the amount of purchase price. If you receive two sales receipts for the same transactions in your email do not hesitate to call us.

Q: Does Best-Value-Electronics have a store where I can physically purchase my merchandise?

A: Best-Value-Electronics.com does not have a physical location at this time do to high overhead but periodically check our website for store options in the future.

CHANGING OR REMOVING ITEMS FROM ORDER

Q: How much do you charge for shipping and handling? You could easily see an estimate of how much your shipping charges would be by adding an item to the shopping cart and entering your shipping zip code.

A: This depends on size of package and where item is to be shipped and shipping method chosen.

Q: Can I add, change or remove items from my order once it has been placed?

A: No, once an order has been placed it cannot be altered in any way because of the processing process.

Q: Can I place a international order online?

A: Yes, just place the order for the product you want to purchase from our website and we will ship it to you internationally. We quickly ship international orders just about anywhere in the world for reasonable rates.

HOW DO I TRACK MY ORDER AND PRODUCTS

Q: How and where can I track my package?

A: Just enter your email address and password into the boxes on the sign in web page. A email will be sent to you where you can track your order. A email with order status will be sent to you after you purchase your item. You will receive a email within 24 hours with a tracking id and when you receive a tracking id click on it to view the status of your order.  If you've ordered from Best-Value-Electronics.com by phone and did not receive a internet password from your agent, please call 800-937-1917.

Q: If I purchased an item online am I able to pick it up at a store?

A: Best-Value-Electronics.com does not have a physical location at this time due to high overhead but check our website frequently in the future for this option.

Q: How long does it take to process an order?
A: All orders are processed within 48 hours.

CREDIT CARD APPROVAL, WARRANTIES AND BUSINESS CONTACT

Q: What is a limited warranty?

A: A limited warranty is limited to just the specific parts or certain types of defects. Often it covers just the parts and not the labor required to fully fix something.

Q: How do I contact Best-Value-Electronics.com?

A: You can contact Best-Value-Electronics.com at 800.937.1917, by mail at P.O. Box 6836, McKinney, Texas 75071 or from the contact web page at the top of the Best-Value-Electronics.com website below the header or at bestvaluelectronicscstomersrvc@gmail.com 

Q: If I change my mind after credit card approval is obtained can we void the request?

A: After credit card approval is obtained the order has been processed but if there is a defect in the product you can return the product and obtain a refund. Call customer service at 800.937.1917 for further information.

STOCKING FEES AND RETURNS

Q: When and why are restocking fees applied?

A: A restocking fee is a percentage of the item's price, depending on the type of item and the condition
in which it is returned. The buyer changes their mind about a purchase and returns an item in the original
condition within the return window. Stocking fee is up to 20% of item's price. The buyer returns an item in
the original condition more than 15 days past the return window. The 15 days allow for return transportation
from the buyer to the seller. Up to 20% of item's price. The buyer refuses delivery due to visible damage
incurred during shipping or caused by the carrier. The seller pays 
for return shipping, but may file a claim
with the carrier or insurance company, if insurance was purchased. 
The buyer receives damaged or defective
item.The seller can file a claim with the carrier or insurance 
company, if insurance was purchased.

Q: How much is deducted when a return is subject to a restocking fee?
A: Buyers can return new media items (that is, books, CDs, VHS tapes and DVDs) in their original condition
postmarked within 30 days of shipment. If the item returned is not defective/damaged/materially different,
you can expect a reasonable restocking fee which should not exceed 20%. As with the Best-Value
-Electronics.com retail returns policy, there are no returns of hazardous items that are gas-powered or contain flammable liquids and computer laptops or desktops more than 30
days after delivery.
Q: How long will it take Best-Value-Electronics.com to deliver my package?
A: Orders ship from 2 to 18 days.
Q: Are there certain areas Best-Value-Electronics.com does not ship to?
A: We quickly ship orders just about anywhere in the world for very reasonable rates
Q: Can I place a international order online?
A: We quickly ship international orders just about anywhere in the world for very reasonable rates.
    Orders ship from to 2 to 18 days. Packages weighing more than 70 pounds will ship as freight and not express.
    Unfortunately we cannot ship international orders via us mail.